Policies
The plain-language basics of booking a detail with REVIVD. Questions about any of this? Call 0490 090 674 or email hello@revivd.co.
Last updated 5 October 2026
These terms apply when you book a detail with REVIVD. REVIVD Detailing (ABN 34 748 683 928) operates from our studio at Unit 2/5 McPherson Cct, Pambula NSW 2549.
We may update these terms from time to time. The version on our website when you book is the one that applies to your booking.
The price shown by our Build Your Detail tool, or given over the phone or by email, is an estimate, not a final price. We confirm the final price once we've inspected your vehicle in person.
Our quotes are based on a visual inspection only. Once we start decontaminating the paint, we sometimes find it needs extra labour or extra steps. We can also find other issues once work starts, such as failing clear coat, previous paint repairs, thin paint, mould or hidden stains.
If that happens, we'll stop and talk to you before doing any extra paid work. We won't charge for extra work you haven't agreed to.
Payment is due when you collect your vehicle (card, tap or a Xero payment link sent when it's ready). For work we invoice afterwards, payment is due within 7 days of the invoice date. An admin fee of $25 applies to invoices more than 14 days overdue, to cover the cost of following up. Interest of 10% per annum applies to invoices not paid within 30 days of the due date.
We ask for a deposit of about 10% on paint correction and ceramic coating bookings, and on any booking quoted at $1,200 or more. See our Cancellations & rescheduling policy.
We'll let you know when your vehicle is ready. A storage fee of $20 per day may apply if the vehicle is not picked up within the two days following service completion.
We'll check your vehicle with you at drop-off and note any existing damage, such as scratches, chips, dents, cracked trim or worn interiors. We may take photos as a record.
Detailing can make existing problems more visible, and some defects (deep scratches, stone chips, sun damage, permanent stains) can't be fully removed. We'll tell you what to realistically expect before we start.
Please remove valuables and personal items before drop-off. We'll take reasonable care with anything left in the vehicle, but we may need to move items to clean properly.
We photograph vehicles we work on and may use those photos on our website and social media. Number plates and personal items are always hidden. If you'd rather your vehicle isn't shared, just tell us at booking.
REVIVD is a GYEON Certified Studio. Our ceramic coating packages come with a GYEON warranty. The warranty is provided by GYEON, and claims are handled through us.
The warranty covers how the coating performs: its gloss, protection, hydrophobic (water-beading) and self-cleaning behaviour, and easier removal of contaminants.
It doesn't cover physical damage, such as stone chips, scratches or accident damage, or panels that have been repaired or damaged. It also doesn't cover problems caused by improper care, automatic car washes or track use. The warranty can't be transferred to a new owner and doesn't apply to commercial vehicles.
Contact us on 0490 090 674 or at hello@revivd.co, or visit us at Unit 2/5 McPherson Cct, Pambula NSW 2549. We'll handle the claim with GYEON for you.
If GYEON approves your claim, the inspection and any re-coating are free. If GYEON declines it, we'll explain why and quote before doing any paid work. The only cost to you is getting your vehicle to our studio.
Full terms are in your GYEON warranty pack and at gyeon360.co.
This warranty is in addition to your other rights and remedies under the law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
If we damage your vehicle through our own fault, we'll make it right. We're not responsible for damage or defects that were there before drop-off (whether we noted them or they couldn't reasonably be seen), or for wear and tear unrelated to our work.
Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees.
REVIVD Detailing
ABN 34 748 683 928
Unit 2/5 McPherson Cct, Pambula NSW 2549
Phone: 0490 090 674
Email: hello@revivd.co